App Name : Pura Seva(పుర సేవ)
Package Name : cdma.gov.mobileapp

PuraSeva is an application developed and monitored by the in-house team of Commissioner and Director of Municipal Administration of Andhra Pradesh in order to facilitate the Public Grievance, tax collections from the public, encompassing property tax, water tax. This application offers user registration and login features, enabling individuals to complete their payments through an integrated payment system. This privacy policy outlines how the application collects , uses and protects the information of its users in compliance with the data security and protection policies adhering to the laws and regulations.

Information Collection and Use

Registration or login are required for users. By simply entering their phone number, users can initiate payment collection for property tax, water tax. The purpose of this information is solely to retrieve user records from our server and facilitate payment using the third party gateway CFMS.

Data Handling

• Collection: PuraSeva uses the phone number provided by users to fetch the required records.
• Usage: The permissions for Internet access, WiFi status, and network state are used solely to ensure server connectivity and inform users of their connection status.

User Control Rights

Users have the right to review, modify, or delete their data by using the "Raising a Ticket" by sending an email to pmu_cdma@cdma.gov.in. This ensures that the user is in control of their personal information and can address any concerns they may have about their data.

Data Sharing

PuraSeva ensures that no user data is shared with third parties. Our servers handle and encrypt all information, ensuring the privacy and security of users.

Children's Privacy

The app is intended for use by people over the age of 18. It does not intentionally collect any information from children under this age.

Updates and Notifications

PuraSeva notifies users of any changes to their privacy policy or other important updates through in-app notifications. Also, the government can send text messages to users' phone numbers to let them know about important updates or information.

Contact Us

If you have any inquiries or concerns about our privacy policy or data handling practices, please feel free to contact us at pmu_cdma@cdma.gov.in

In order to improve the content and usability of this website, it automatically collects data from the users. This information includes the following:
ISP:
The apparent Internet Protocol address of your Internet Service Provider and/or your computer.
Browser type:
The type of browser (such as, for example Internet Explorer, Mozilla, Fire fox, etc.) used and the operating system resident on a user's computer.
Date and time:
The date and time a user visited the site.
Web access:
The web pages accessed at the site, as well as any applications used and forms data.
Resource location:
The Uniform Resource Locator of the site which a user visited prior to this (if detectable), if such user did not connect directly to this website, or use it as a homepage or Portal.
What does the portal do with the information?
This information is used to identify the site's performance needs; to ensure compatibility with the technology used by the website's visitors, and to add and improve services offered on this website. In order to accomplish those goals, from time to time, ULB may conduct statistical analysis of the data it collects.
The data is not collected for commercial or marketing purposes, and not sold, exchanged or otherwise distributed by this website for commercial or marketing purposes.
Your information is safe with us
During a session on this website, a user may affirmatively submit information to the portal by, among other means, electronic mail, by filling in and submitting an on-line form, or by electing to personalize this website and use it as a customized portal.
Such affirmatively submitted information is stored in a secure environment, and will be used by the ULB in furtherance of its duties and/or obligations to its citizenry. The governmental purposes to which affirmatively submitted information may be put include, but are not limited to, the following:
1. Helping ULB respond to a request for information not readily available from this website
2. Investigating a problem reported to ULB via this website
3. Disclosure of such information pursuant to a request made under the Right to Information Act or court order, if such information is not protected by law.

Safeguarding your personal details
Name, address and contact details:
The ULB does not rent or sell personally identifiable information (i.e., information such as name, address, phone number, e-mail, etc., which identifies a user as a particular person), nor would we exchange or trade such information with third-parties without a user's explicit permission.

Credit Card information:
The ULB does not disclose credit card or other personally identifiable financial information other than as necessary to complete a credit card or other financial transaction, or upon explicit permission from the applicable user.
Unsubscribe:
If a user of this website has elected not to receive further information from the ULB, this website will not send such information. If a user of this website has elected to receive further communication from the ULB, this website will only send information in categories that have been authorized. If this website sends electronic mail to a user, such e-mail is NOT confidential, and is identical in nature to that information generally available to the public and news media.

Security
Password information:
In certain instances, a user may have the opportunity to receive or create a password to access or submit personally identifiable information. The users are requested to not divulge his/her password to anyone. We will never ask a user for a password in a telephone call, fax, e-mail or other form of unsolicited communication.

Password protection:
When a user is finished with an application or applications that are password protected, such user should exit the relevant page(s).
If the browser used to access said password protected pages is a publicly-accessible browser, users should close down the entire session and, if applicable or possible, flush any temporary caches or other areas where such a password might be stored subsequent to use.
This portal has integrated industry standard or better security measures and systems into the design, implementation and day-to-day operations and its underlying servers and networks.
Furthermore, ongoing efforts are made to identify and/or block unauthorized intrusions into or onto this website, and to upload to or change information on or otherwise cause damage to this website or the information resident hereon or submitted hereto.