Overview
The Puramithra App is a citizen-centric digital platform developed by the Department of Municipal Administration and Urban Development to enable transparent, efficient, and real-time grievance redressal and access to urban services.
Mobile App
Overview
The Puramithra App is a citizen-centric digital platform developed by the Department of Municipal Administration and Urban Development to enable transparent, efficient, and real-time grievance redressal and access to urban services.
Grievance Management
Smart Complaint Resolution
- Real-Time Grievance Tracking System
- Automated Complaint Categorization
- SLA-based Resolution Monitoring
- Citizen Feedback Integration
Multi-Channel Support
- Mobile App-Based Complaints
- WhatsApp Integration
- Web Portal Access
- Voice-Based Complaint Registration
AI-Powered Chatbot
Intelligent Assistance
- 24/7 Automated Support
- Natural Language Processing
- Multilingual Support (Telugu & English)
- Context-Aware Responses
Image Processing
- Visual Complaint Analysis
- Automated Issue Classification
- Location Extraction from Images
- Before/After Comparison
Citizen Feedback
Rating System
- Service Quality Ratings
- Worker Performance Feedback
- Resolution Satisfaction Score
- Improvement Suggestions
Community Engagement
- Public Forums and Discussions
- Service Improvement Ideas
- Community Cleanliness Drives
- Citizen Awareness Programs
Smart Notifications
Alert System
- Real-Time Status Updates
- SLA Breach Notifications
- Scheduled Reminders
- Emergency Alerts
Personalized Updates
- Area-Specific Notifications
- Service Disruption Alerts
- Maintenance Schedules
- Campaign Announcements