An integrated portal based citizen help desk and grievance redressal mechanism is under development, wherein citizens can send their complaints/suggestions/grievances to the municipalities through post or phone or Fax/E-mail.
The Grievances shall be forwarded to the concerned Department/Section of the respective ULB depending on the nature of Grievance for further action. The Corresponding sections staff will attend the complaints in given time period and send a reply back to the citizen helpdesk. The reply sent from the corresponding department/Section to the Integrated Citizen helpdesk will be sent to the complainant. The complainant who uses internet can also check the status of his grievance through the web. This proposed system provides periodical reports on status-wise complaint list, department-wise pending complaints, etc. to the higher authorities for monitoring the efficiency and progress of grievance redressal.